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Customer Service Representative

 

Company Overview

Our mission is to earn enthusiastic customer referrals by providing superior home furnishing solutions at the guaranteed low price, throughout an enjoyable hassle-free experience.  We are a highly effective team who play to win; who strive to reach our potential; and who are committed to achieving our mission.  Broadly stated, our vision is "to be world-class".  Our ability to realize the vision hinges on how well we develop, trust and empower our people within the organization.  It is our hope that WG&R provides you with the best opportunity possible for you to enjoy the unique, rewarding experience of participating on a world class, high functioning team! 

Job Summary

In support of our company's guiding principles, it is the Customer Service team's mission to provide superior, effective and timely service resolution to our customers in a consistent manner unparalleled in professionalism and respect.  

Responsibilities and Duties

Demonstrate the company's guiding principles by:

  1. Committing to be better every day
  2. Getting it right the first time
  3. Under promising and over delivering
  4. Owning any customer concern of which a customer brings to your attention and taking personal responsibility for prompt resolution
  5. Taking personal responsibility in the elimination of non-quality signals, wherever they are noticed
  6. Treating all company property and inventory with respect and care
  7. Creating and maintaining accountable "win-win" relationships with all stakeholders
  8. Finding enjoyment in the work we do and giving back to the community we serve
  • Responsible for inbound/outbound phone calls pertaining to deliveries and general customer inquiries.  
  • Assists in the customer pick up process, insuring inventory is available and ready to be loaded.
  • Completes general office duties.  

Qualifications and Skills

  • Must have a positive, can-do attitude with the ability to work in a team environment
  • Prior customer service experience desired
  • Effective communication skills required
  • Working knowledge of excel preferred
  • Must be comfortable working with general office equipment to include computers, phones, copiers and fax machines.  
  • Must be available to work evenings and weekends.  

Benefits and Perks

  • $10-$12/hour starting based on experience
  • Entry level position with fast advancement opportunities
  • 401k plan with company match.  401k plan includes pre-tax and Roth options
  • Employee Assistance Program (EAP) for employees and their family members
  • Employee Discount
  • Onsite Employee Fitness Center

Come work for an organization who wants to see you succeed both personally and professionally! 
Best said by our President/CEO Jim Greene, “It is my hope you will take initiative and our opportunities match up with your strengths and you will spend your career on our team.  Moreover, that you will look back on your career someday and know you realized your full potential personally and professionally”. 

 

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