View Our Website View All Jobs

Customer Service Representative

Company Overview

Our mission is to earn enthusiastic customer referrals by providing superior home furnishing solutions at the guaranteed low price, throughout an enjoyable hassle-free experience.  Broadly stated, our vision is "to be world-class".  Our ability to realize the vision hinges on how well we develop, trust and empower our people within the organization.  It is our hope that WG&R provides you with the best opportunity possible for you to enjoy the unique, rewarding experience of participating on a world class, high functioning team! 

Job Summary

In support of our company's guiding principles, it is the Customer Service team's mission to Delight Customers and Be a Great Teammate.

If your focus is delighting customers and being a great teammate, this opportunity is for you! 

Substantial Position Goals and Responsibilities

  • Delight Customers and Be a Great Teammate
    • Internal and External customers take precedence over daily tasks
  • World Class Execution of Customer Experience and Problem Resolution 
    • Ensure all interactions with internal and external customers are creating a 'promoter' for the organization
  • Accuracy is crucial to ensure we are delighting our customers
    • Documenting all customer touchpoints
    • Validation/confirmation of customer information
    • Validation/confirmation of order information

Obstacles that may be faced within the position

  • Varying workload based on seasonality and day of the week
  • Competing priorities requiring multitasking
  • Escalated situations needing immediate response and the ability to diffuse emotion

Benefits and Perks

  • Full benefits package to include health, dental, vision and company sponsored life and disability insurance.
  • Advancement and development opportunities
  • 401k plan with company match.  401k plan includes pre-tax and Roth options
  • Employee Assistance Program (EAP) for employees and their family members
  • Employee Discount
  • Onsite Employee Fitness Center and Gourmet Kitchen
  • Monday-Friday 1st shift schedule with early release on Friday's during the summer

Come work for an organization who wants to see you succeed both personally and professionally! 
Best said by our CEO Jim Greene, “It is my hope you will take initiative and our opportunities match up with your strengths and you will spend your career on our team.  Moreover, that you will look back on your career someday and know you realized your full potential personally and professionally”. 

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.